At Via Basket Health, we are committed to delivering your orders safely, quickly, and reliably. Please read our shipping policy carefully to understand how we handle deliveries for our products in Skin & Hair, Jewellery, Smart Kitchen, Clothing, Electronics, and Others.
1. Order Processing
Orders are processed within 1–3 business days after payment confirmation.
You will receive an email or SMS notification once your order has been shipped, including the tracking details.
2. Shipping Methods & Delivery Time
We partner with trusted courier services to ensure your order reaches you safely.
| Shipping Method | Delivery Time | Applicable Areas |
|---|---|---|
| Standard Shipping | 3–7 business days | All over India |
| Express Shipping | 1–3 business days | Major cities only |
| Same-Day Delivery | Within the day | Selected locations in Bangalore |
Delivery times may vary during festive seasons, public holidays, or unforeseen circumstances.
3. Shipping Charges
Shipping charges depend on your order weight, size, and delivery location.
Free Shipping is available for orders above [Insert Amount].
Charges for cash on delivery (COD) orders may vary.
4. Tracking Your Order
Once your order is shipped, a tracking number will be shared via email or SMS.
You can use this number to track your order on the courier partner’s website.
5. International Shipping
Currently, we do not offer international shipping.
We are working on expanding our delivery network to global customers soon.
6. Damaged or Lost Items
In case your product arrives damaged, please contact us within 48 hours of delivery at:
Phone: 9591516464
Email: viabasket1@gmail.com
Include your order number and photos of the damaged item. We will arrange a replacement or refund as per our policy.
If your order is lost during shipping, we will investigate with the courier and ensure you receive a replacement or refund.
7. Address Accuracy
Please ensure your shipping address is complete and accurate.
Via Basket Health is not responsible for delays or delivery failures due to incorrect address information.
8. Contact Us
For any questions regarding shipping or delivery:
Phone: 9591516464
Email: viabasket1@gmail.com
Address: Kanakapura Road, Bangalore